Case Study – Fiduciary

Managerial skills of new Client Services Director drives productivity at bank-owned trust

Our client, a Jersey-based bank-owned trust business with investment, banking, trust and fund divisions, needed to hire a new Senior Client Services Director to manage a large, existing team.

The problem: finding an experienced candidate with strong managerial skills

The business, a major player in the Channel Islands with around 200 staff, needed to respond to the resignation of a current director by hiring a new Senior Client Services Director to oversee the private client area. The candidate would need to be an experienced private client technician and a strong manager with a proven track record of developing people.

The solution: a thorough market map identifies the best candidates

Using the in-house research capabilities of our Jersey office, our large network and the STEP directory, Maven Partners conducted a thorough market map of private client directors in Jersey.  This targeted approach enabled us to deliver a longlist of 40 directors within six weeks and successfully place a candidate in the role.

The result: new hire brings productivity gains through people development

The new Senior Client Services Director is helping drive cultural change at the business. By focusing on coaching and developing the team, the new hire has driven productivity and instilled a new, more collegiate atmosphere which has become an example to the wider business.

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