Our client an international law firm are looking to appoint a Business Systems Support technician.  In this role you will support the Director of Data Operations with changes, enhancements and corrections to documents and reporting for all company locations.

KEY RESPONSIBILITIES:

• To provide training on Core Systems to all staff for new starters and existing staff requiring ad hoc or routine refresher training
• To review and maintain the Core Systems training materials, systematically and following system developments
• To routinely manage the receipt and processing of ViewPoint support tickets in the support queue
• Manage data quality for, including the running and management of exception reports
• To support the requirements of each office with regard to the data that it needs to keep, maintain and report
• To acquire and maintain a detailed knowledge of the business in particular, policies, procedures, processes, systems, central services and compliance and regulatory requirements
• To support and manage, where appropriate, the operational functions of the company
• To develop and maintain close working relationships with all staff
• To develop and maintain close working relationships with all third-parties
• To acquire a robust understanding of the structures used by clients and the reasons for so doing
• To support the data ensuring absolute compliance with KYC procedures
• To routinely monitor and keep abreast of changes in jurisdictional requirements which may affect the data and data-processing
• To work with the Finance team to assist in the data and operational processes
• To support Group strategy, demonstrating the ability to generate innovative and strategic ideas that challenge the status quo
• To undertake projects as requested by the Director of Data Operations

QUALIFICATIONS AND EXPERIENCE:

• A minimum of one years’ experience in a similar role
• Good training skills; the ability to convey policy and process effectively, across a number of different jurisdictions and time zones, tailoring content and delivery to meet the needs of each session accordingly
• In depth knowledge of ViewPoint, with experience of system configuration and reporting
• Basic knowledge of data extraction tools such as SQL Server Management Studio and report-writing tools such as SSRS (Visual Studios)
• Advanced knowledge of Excel and Word, and strong competence in using Microsoft Office products generally
• Experience of Adex (Practice Management) and Work10 (Document Management) desirable but not mandatory

SKILLS AND ATTRIBUTES:

• Effective Project Management Skills
• Strong documentation and requirements-gathering ability
• Proven ability to quickly learn new information, processes and procedures Conscientiousness, punctuality, flexibility and dependability
• Good written and oral presentation skills
• Good interpersonal skills and the ability to communicate with tact and confidence with people at all levels, both internally and externally
• Good numeracy skills
• Ability to plan organise and prioritise tasks and manage time effectively
• Ability to perform under pressure to meet deadlines
• Ability to work accurately ensuring attention to details
• This is a start-up environment and, as such, a willingness to work flexibly and at times beyond the narrow confines of the job description is necessary