We are seeking an organised, proactive, and client-focused Account Manager to support our client's Relationship Management team and act as a vital link between the Bank and a designated portfolio of clients.

This role would suit someone with a background in front office client support or service delivery, ideally within a banking or financial services environment. You might be looking to step up into a more client-facing position or deepen your involvement in day-to-day relationship management.

KEY RESPONSIBILITIES:

• Serve as the day-to-day point of contact for clients, ensuring timely and accurate responses
• Support Relationship Managers in delivering high-quality service and client satisfaction
• Coordinate the onboarding process, documentation, and ongoing account maintenance
• Liaise across internal departments (e.g. credit, compliance, operations) to manage client needs
• Handle client instructions relating to banking, custody, FX and credit transactions
• Proactively identify opportunities to improve service delivery and mitigate risk
• Ensure all activity is in line with regulatory requirements and internal controls

QUALIFICATIONS AND EXPERIENCE:

• Experience in a front office support role, ideally within banking, trust, or financial services
• Familiarity with banking, custody, FX and credit products
• Strong communication skills – written and verbal – with a professional manner
• Proficient in Microsoft Office and comfortable using internal systems
• Experience managing multiple client relationships and competing priorities

SKILLS AND ATTRIBUTES:

• Highly organised and detail-oriented
• Client-centric mindset with a strong sense of accountability
• Team player with excellent interpersonal skills
• Able to work calmly under pressure and meet tight deadlines
• Confident working independently with a proactive, can-do attitude
• Strong risk awareness and high standards of compliance
• Must be Entitled or Entitled to work in Jersey