We are seeking an experienced Account Manager to act as a key point of contact between Relationship Managers, the Bank and a portfolio of clients. This is a client-focused role combining relationship support, day-to-day account management and transaction coordination, with a strong focus on delivering a high standard of personalised service.

KEY RESPONSIBILITIES:

• Act as a key point of contact for clients, working closely with Relationship Managers to deliver a seamless client experience
• Coordinate client instructions and manage the end-to-end processing of deposits, payments, FX, securities transactions and corporate actions
• Maintain proactive and personalised client communication, building strong and trusted relationships
• Prepare account opening documentation and support the onboarding process, resolving missing information and other issues as required
• Ensure client accounts meet required standards and support ongoing monitoring, remediation and periodic reviews
• Support the Relationship Manager in identifying client needs and positioning the Bank’s wider range of services, including savings, FX, custody and lending
• Assist with client relationship-building and entertainment activities
• Maintain a strong understanding of relevant legislation, regulation and internal policies, ensuring these are reflected in day-to-day activities and procedures 

QUALIFICATIONS AND EXPERIENCE:

• Experience in a front-office client support role, ideally within banking, trust or financial services
• Good understanding of banking, custody, foreign exchange and credit
• Strong track record of supporting client relationships and working closely with Relationship Managers
• Experience managing multiple priorities and coordinating activity across different teams

SKILLS AND ATTRIBUTES:

• Client-focused with a genuine commitment to delivering an exceptional service
• Excellent communication and interpersonal skills
• Highly organised
• Strong risk awareness and a clear commitment to compliance
• Collaborative team player
• Hold an appropriate Right to Work in Guernsey