We’re seeking an AI Solutions Manager to identify and deliver practical business process improvements across prioritised areas of the organisation. This is a business-facing role for someone who can work confidently with stakeholders, understand how processes work today, identify opportunities for improvement and translate these into safe, useful and measurable AI-enabled solutions. You’ll bring together business analysis, process improvement and applied AI to help the business work smarter and more efficiently.

KEY RESPONSIBILITIES:

• Work with stakeholders to understand business needs, map current processes and identify opportunities for improvement.
• Identify where AI, automation and digital tools can deliver practical business benefits.
• Shape and support the delivery of AI-enabled workflows and solutions, including structured prompt engineering and reusable prompt patterns.
• Develop process maps, user stories, workflow documentation, business cases and supporting guidance.
• Support the testing, validation and safe implementation of AI-enabled solutions.
• Work with business users to drive adoption, gather feedback and continuously improve solutions.
• Track adoption, usage, value and risk to demonstrate the impact of initiatives.
• Ensure solutions are aligned with appropriate governance, security and responsible AI principles.

QUALIFICATIONS AND EXPERIENCE: 

• Experience in business analysis, process improvement, digital transformation, business relationship management, product adoption or AI-enabled change
• Proven experience working with stakeholders to understand requirements and translate them into practical improvements
• Hands-on experience with AI, automation, Microsoft 365 or other technology-enabled business solutions
• Practical understanding of prompt engineering and how AI can be applied to improve business processes
• Experience producing process maps, requirements, workflow documentation, user guidance or similar business analysis outputs
• Experience working in an environment where governance, risk, compliance, testing or quality assurance are important
• Experience supporting business change, adoption or user engagement
• Experience within professional services, financial services, corporate services or another regulated environment would be advantageous
• Relevant business analysis, process improvement, AI, project or change management qualifications would be beneficial

SKILLS AND ATTRIBUTES: 

• Strong business analysis and process improvement skills
• Able to identify practical opportunities to simplify and improve ways of working
• Good understanding of prompt engineering, AI-enabled workflows and emerging agentic workflow concepts
• Excellent stakeholder management, communication and facilitation skills
• Able to explain AI and technology clearly to non-technical audiences
• Strong data literacy and the ability to assess value, adoption and risk
• Good understanding of responsible AI, including confidentiality, data quality, security, bias, hallucination, provenance and the importance of human oversight
• Must be Entitled or Entitled to work in Jersey