KEY RESPONSIBILITIES:

• Build client knowledge and trustful relationships
• Oversee prompt resolution to clients complaints, and efficient response to requests
• Monitor the performance of the service delivery and client satisfaction
• Manage SLA modifications and all communication to clients
• Manage third party relationships
• Engage the IT and Operations local/global teams in the pursuit of service quality delivery and improvement

QUALIFICATIONS AND EXPERIENCE:

• Must have industry knowledge, particularly Fund Administration / Securities Industry
• Professional qualification relating to the financial markets, asset management or securities services
• A solid understanding of Alternative Asset Funds

SKILLS & ATTRIBUTES:

• Excellent interpersonal and written / oral communication skills
• Ability to build long term relationships both internally and externally
• Persuasive negotiator
• Effective team player but able to work under own initiative
• Client and quality driven
• Excellent organisation skills with structured delivery and attention to detail
• Ability to understand and respond effectively to client needs
• Competent strategic thinker with the ability to create and implement solutions
• Ability to use initiative and judge when to escalate issues
• Excellent presentation skills