Client Director

Jersey
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KEY RESPONSIBILITIES:

  • Build client knowledge and trustful relationships
  • Oversee prompt resolution to clients complaints, and efficient response to requests
  • Monitor the performance of the service delivery and client satisfaction
  • Manage SLA modifications and all communication to clients
  • Manage third party relationships
  • Engage the IT and Operations local/global teams in the pursuit of service quality delivery and improvement

QUALIFICATIONS AND EXPERIENCE:

  • Must have industry knowledge, particularly Fund Administration / Securities Industry
  • Professional qualification relating to the financial markets, asset management or securities services
  • A solid understanding of Alternative Asset Funds

SKILLS & ATTRIBUTES:

  • Excellent interpersonal and written / oral communication skills
  • Ability to build long term relationships both internally and externally
  • Persuasive negotiator
  • Effective team player but able to work under own initiative
  • Client and quality driven
  • Excellent organisation skills with structured delivery and attention to detail
  • Ability to understand and respond effectively to client needs
  • Competent strategic thinker with the ability to create and implement solutions
  • Ability to use initiative and judge when to escalate issues
  • Excellent presentation skills
Permanent
97 days ago
Job Title
Client Director
Reference
105
Job Category
Legal
Job Location
Jersey
Job Salary
Negotiable
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