Client Service Manager

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• Manage client reviews, and due diligence questionnaires and visits for existing clients, coordinating the various services and product areas according to strategic priorities and client needs;
• Manage communication to clients;
• Ensure clients receive appropriate market and service information by managing the distribution lists for updates and newsletters;
• Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines;
• Foster an aligned service delivery and communication approach to clients across services and product areas;
• Manage SLA modifications with the client;
• Initiate and regularly review Service Level Agreement (SLA) and Service Level Description (SLD) documents (and any other formal agreements referring to service requirements) based on the standard documents issued by Client Delivery;
• Contribute to client related projects;
• Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process;
• Participate in on-boarding project governance managed by the Business Implementation team and act as sponsor if needed


• A solid understanding of Alternative Asset Funds;
• Excellent organisation skills with structured delivery and attention to detail;
• Ability to understand and respond effectively to client needs
• Competent strategic thinker with the ability to create and implement solutions;
• Ability to use initiative and judge when to escalate issues
• Excellent presentation skills;
• Industry knowledge, particularly Fund Administration / Securities Industry;
• Not essential, but preferably professional qualification relating to the financial markets, asset management or
securities services;
• CPD of 25 hours per annum must be completed

222 days ago
Job Title
Client Service Manager
Job Category
Company Secretarial
Job Location
Job Salary
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