We’re looking for a confident, people-focused Customer Service Executive to join our client’s growing team. In this role, you'll provide exceptional service to Personal and Premium Banking clients.

If you take pride in delivering a great client experience, enjoy learning new things, and want to build your career in a supportive, team-driven environment, this could be a great fit for you.

KEY RESPONSIBILITIES:

• Provide first-class support to Personal and Premium clients, both in person and via digital channels
• Build strong internal and external relationships to ensure a smooth client journey
• Assist with day-to-day banking tasks and resolve client queries efficiently
• Represent the business professionally during client meetings and events
• Identify opportunities to improve processes and client experience
• Stay informed about banking products and services to support clients effectively

QUALIFICATIONS AND EXPERIENCE:

• Strong written and verbal communication skills
• Proficient IT and system navigation skills
• Previous customer service or client-facing experience is a plus
• Keen interest in banking and a willingness to learn
• Ability to manage time effectively and meet deadlines
• Comfortable with face-to-face interactions and building rapport with clients

SKILLS AND ATTRIBUTES:

• Team player with a proactive mindset
• Enthusiastic, adaptable, and confident under pressure
• Naturally organised with strong attention to detail
• Open to new ideas, innovation, and change
• Professional, approachable, and client-focused
• Willing to attend client events as needed
• Must be Entitled or Entitled to work in Jersey