We’re working with a leading organisation seeking a Group Manager to join their Technology team, taking ownership of the Service Desk function and ensuring the delivery of a consistent, high-quality experience to the wider business.

This role would suit a Service Desk Lead, Support Manager, or Technology Delivery professional with experience working in the finance or professional services sector. If you're a hands-on people leader with strong technical awareness and a desire to make a meaningful impact across an organisation, this could be the next step in your career.

KEY RESPONSIBILITIES:

• Manage and lead the Group Service Desk team, providing mentorship and clear escalation pathways
• Maintain and improve service levels, ensuring efficient issue resolution and end-user satisfaction
• Evaluate and implement tools to enhance delivery and automation
• Participate in cross-functional projects and support IT governance
• Drive continuous improvement across incident, request, and problem management processes

QUALIFICATIONS AND EXPERIENCE:

• Minimum 5 years' experience in technology service delivery or support, ideally in a finance or regulated environment
• A passion for driving service excellence and evolving IT operations

SKILLS AND ATTRIBUTES:

• Proven leadership and people management skills
• Excellent organisation, triage, and prioritisation capabilities
• Experience using ServiceNow or similar service management platforms (advantageous)
• Must be Entitled or Entitled to work in Jersey