We are working with a growing professional services organisation seeking an experienced Head of Client Services to provide strategic and hands-on leadership across its client services function. This is a senior opportunity for a dynamic leader with strong experience across private client, family office and corporate structures, who can lead and develop a high-performing team while remaining closely involved in client delivery and wider business initiatives.

KEY RESPONSIBILITIES:

• Provide strategic and hands-on leadership to the Client Services function, overseeing a team of five Client Directors
• Manage a select portfolio of clients, maintaining strong relationships and ensuring consistently high standards of client service
• Set clear objectives and expectations for the Client Services team, providing regular mentoring, coaching and performance management
• Lead the team through organisational change, supporting engagement, development and continuous improvement
• Act as a senior point of escalation for complex client matters, providing sound judgement and practical solutions
• Ensure effective oversight of private client, family office and corporate structures
• Work collaboratively with senior leadership and other areas of the business to support strategic priorities and wider business objectives
• Contribute to business-wide projects, process improvements and initiatives designed to enhance client service and operational effectiveness
• Support the continued growth and development of the organisation, helping to build scalable and effective client service processes
• Develop strong relationships with key internal and external stakeholders, acting as a trusted senior representative of the organisation
• Contribute to Board-level discussions and, in due course, join the Board and relevant participating entities
• Identify opportunities to improve service delivery, team performance and the overall client experience
• Maintain a strong commercial and strategic focus while remaining sufficiently hands-on to understand and influence day-to-day client delivery

QUALIFICATIONS AND EXPERIENCE: 

• Significant senior-level experience within client services, preferably as a Client Services Director, Head of Client Services or equivalent
• Strong experience working with private client, family office and corporate structures
• Proven people-management experience
• Experience leading teams through change and supporting organisational growth
• Funds experience would be advantageous but is not essential
• Experience operating at senior management or Board level would be highly desirable
• A relevant professional qualification would be advantageous 

SKILLS AND ATTRIBUTES: 

• Dynamic, hands-on and commercially minded leadership style
• Exceptional people leadership skills,
• Comfortable operating strategically while remaining closely involved in operational and client matters 
• Strong communication and influencing skills, with the confidence to engage at Board and senior leadership level
• Must be Entitled or Entitled to work in Jersey