We are seeking a dynamic Knowledge Solutions Manager to lead the charge in driving innovation and efficiency within our client’s legal services team.

The Knowledge Solutions Manager role forms part of the global Knowledge Management team and involves working across global jurisdictions to support the legal practice teams in the delivery of client services. The role will focus on providing legal tools which support efficient and effective legal operations.

In return, our client offers flexible or reduced working hours, competitive package, collaborative working environment with opportunities for growth.

KEY RESPONSIBILITIES:

• Help implement and communicate the Knowledge strategy for the Firm and ensure implementation is aligned with the Firm’s business goals and client requirements
• Manage the consolidation of the wider firm legal, client and business knowledge resources to enable compatibility and availability of content across the business
• Help bring efficiencies to the set up and ongoing delivery of legal, client and business knowledge content, improving the Firm’s ability to service its internal and external clients efficiently and in a cost-effective manner
• Drive forward the integration and alignment of legal, client and business knowledge solutions with the wider firm utilising existing platforms
• Collaborate closely with practice and industry group lawyers, Knowledge Lawyers to co-ordinate client facing knowledge projects and ensure their successful implementation
• Assist with the Firm’s efforts to find innovative ways of using its know-how to add value to key client relationships, including revenue generating services to clients
• Manage relevant knowledge databases and websites for internal and external use and maintain their integrity on behalf of the business
• Ensure mechanisms are in place to measure the ROI of client and business knowledge initiatives and provide reporting as needed
• Build our collaboration tools internally and externally to support knowledge sharing

QUALIFICATIONS AND EXPERIENCE:

• Educated to degree level
• A relevant professional qualification is desirable but not essential. Relevant experience is much more important
• Minimum 2 years' experience in a law firm setting
• Experience in dealing with stakeholders, suppliers, lawyers and business services professionals of all levels 
• Experience of using legal tech solutions such as Contract Express, iManage or similar platforms
• User centric approach to services and commercial awareness

SKILLS & ATTRIBUTES:

• Good organisational skills with sound judgement and attention to detail
• A thorough and methodical approach and the ability to manage multiple activities concurrently
• A team player with initiative and drive who is able to work in a virtual team setting
• Conscientious and committed
• Effective communication and writing skills
• Adaptable and flexible
• Friendly and approachable with the ability to build strong working relationships
• Commercially aware and client focused
• Must be Entitled or Entitled to work in Jersey