We’re working with a respected financial services firm seeking a detail-driven Quality Assurance Manager to join their Risk & Compliance team. This pivotal role focuses on Financial Crime Risk Management, with a strong emphasis on assessing and improving Customer Due Diligence (CDD) processes.

It’s a great opportunity for a compliance or CDD professional looking to step into a quality-focused role with visibility and real impact. You’ll bring a solid understanding of AML/CFT obligations, a sharp eye for detail, and confidence in reviewing operational CDD/EDD.

Whether you're already working in risk, compliance or client onboarding and want to specialise further — this role offers a clear path to grow within a business that values high standards and proactive thinking.

KEY RESPONSIBILITIES:

• Lead and perform quality assurance reviews of first-line CDD activities across the client portfolio
• Ensure all required CDD documents are correctly identified and collated by analysts
• Identify gaps and weaknesses in the CDD process and work with the team to implement improvements
• Engage with colleagues and support their activities with customers to provide CDD information and documentation within service levelsMonitor compliance with AML/CFT obligations and help ensure consistent best practice
• Contribute to risk mitigation efforts and provide practical input into policy and procedural enhancements

QUALIFICATIONS AND EXPERIENCE: 

• Educated to A-Level standard or equivalent experience
• Minimum of 3-5 years of Corporate CDD specific experience
• Professional qualification for this role (e.g., ICA Advanced Certificate/Diploma or equivalent) would be a bonus
• Experience working with complex corporate structures
• Experience with the end-to-end CDD process for corporate entities
• Familiarity with regulatory expectations and quality assurance frameworks

SKILLS AND ATTRIBUTES:

• Strong analytical and communication skills
• Must be Entitled or Entitled to work in Jersey