We are supporting a leading organisation seeking an experienced Senior Manager, Technology to lead technology service delivery across infrastructure, platforms, cloud, networks and end-user services. This is a senior leadership role combining strategic oversight with hands-on operational leadership, with responsibility for service resilience, security, governance, suppliers and continuous improvement.

Working closely with the CIO and senior stakeholders, you will play a key role in shaping technology strategy, driving operational excellence and supporting transformation, digital innovation and AI adoption.

KEY RESPONSIBILITIES: 

• Lead the delivery, availability, performance and resilience of technology services across the organisation
• Oversee infrastructure, cloud, platforms and end-user technology, driving modernisation, automation and optimisation
• Own and continuously improve IT Service Management and operational processes
• Lead technology security, operational resilience, business continuity and disaster recovery activities
• Maintain strong technology governance, risk management, controls and regulatory compliance
• Manage technology budgets, procurement and strategic third-party supplier relationships
• Support the CIO in delivering the Technology, Digital and Data strategy
• Lead and contribute to technology transformation, digital innovation and AI initiatives
• Provide senior leadership, reporting and insight across service performance, risk, security and operational effectiveness

QUALIFICATIONS AND EXPERIENCE:

• Significant senior technology leadership experience, ideally 10–15+ years in progressively senior roles
• Proven experience leading technology operations, infrastructure, platforms or service delivery within a complex environment
• Experience within Financial Services or another highly regulated industry
• Strong understanding of modern technology environments, including cloud, infrastructure and ITSM
• Track record of delivering technology transformation and large-scale change
• Experience managing strategic technology suppliers and third-party relationships
• Strong knowledge of technology risk, governance, resilience and audit
• ITIL, CISSP, CISM or relevant cloud certification would be advantageous

SKILLS AND ATTRIBUTES:

• Excellent senior stakeholder management and influencing skills
• Able to balance strategic priorities with hands-on operational leadership
• Strong leadership skills with the ability to build collaborative, high-performing technology teams
• Proactive, pragmatic and comfortable operating in a fast-paced environment
• Must be Entitled or Entitled to work in Jersey